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Writer's pictureAn Minh Nguyen

Production of goods and services

Updated: Sep 9, 2021

Production: is the provision of a product or a service to satisfy consumer wants and needs



To be competitive:

  • Should combine the inputs of resources efficiently

  • To make the best use of resources

  • Keep costs low to increase profits

In developing country :

wages are low --> labour intensive : use many worker and fewer machines

In developed country :

wages ( labour cost ) are high --> capital intensive : use machines/ robots and employ few workers


Operation department :

  • Factory manager : responsible for the quantity and quality of products --> include maintaining production line and repair

  • Purchasing manager : responsible for providing the materials, component and equipments

  • Researching and development manager : responsible for designing and testing new products


Productivity: is the output measured against the inputs ( usually labour) used to create it

productivity is how a business measure efficiency


Productivity = quantity of output / quantity of input


  • As productivity increases cost of production falls

Businesses measure productivity with one factor ( usually labour)


Labour Productivity = Output / number of employees


Employee more efficient --> output per employee increase --> cost of each product production will fall --> more competitive


Way to increase productivity :

  • Improve quality control/ assurance reduces waste

  • Improve employee motivation

  • Introduce new technology

  • Improve inventory control

  • Train staff to be more efficient

  • Use machines instead of people to do jobs

Benefits of increasing efficiency/ productivity :

  • Increased output

  • Lower cost per unit

  • Fewer worker - low wage cost

  • Increase motivation

Stock : raw materials, components, partly finished goods, finished products


Stock control:


Should stock level be high or low?

  • Too little stock : cannot meet demand

holding inventories allows a business to maintain production and satisfy costumer demand quickly

  • Too high stock : highest of storage and holding inventory - money could be put to better use



When the stock level reaches the re-order level, it triggers a new order. The difference between the time of re-order and delivery is the "lead time".






minimum stock level = buffer inventory level

buffer inventory level : is the inventory hold to deal with uncertainty in consumer demand and deliveries of supply


Lean production


  • Variety of techniques to cut down on waste and therefore increase efficiency

  • It tries to reduce the time it takes for a product to be developed and become available in the shops for sale

  • Lean production looks at reducing all forms of waste throughout the production process

Type of waste :

  • over production : high storage cost and possible damage to goods while store

  • waiting : waste is occurring is product is not move

  • transportation : moving goods around unnecessary increase cost and might cause damage while moving

  • unnecessary inventory : increase cost

  • motion ( action of employee e.g stretching, bending ) : can waste time , might be a health and safety risk for employee

  • over processing : using complex machines to perform simple tasks

  • defects : faults during production


Benefits of lean production:


Save cost through:

  • Less storage of stock - less money tied up in inventories

  • Quicker production

  • No repairs/ replacement needed

  • Better use of equipment

  • Cutting down unwanted processes

  • Improved health and safety

Method of lean production:

  • Kaizen

  • JIT

  • Cell production

Kaizen ( continuous improvement ) :

  • Focus is on elimination of waste

  • Kaizen is a system that involves every employee from upper management to cleaning crew

  • Everyone is encouraged to come up with small improvement suggestions on a regular basis

Example:

Kaizen - factory floor is reorganised by repositioning machines tightly together in cells in order to improve the flow of production.



JIT

  • Just in time - supplies arrive just at the time they are needed.

  • Eliminating the need to hold inventories

Cell production method

  • Production line is divided into self contained units, each making an identifiable part of the finished production

Cell 1 = finished product

Cell 2 = finished product

Cell 3 = finished product


Cell production


Team work - improves morale - efficiency


Methods of production:

  • Job production

  • Batch production

  • Flow production

Job production

  • Single product at one time

  • B2B

  • bridges, ships, cinema films, individual computer programs

  • Workers have more varied jobs - greater job satisfaction and customer satisfaction

  • Labour intensive and costs are higher

Batch production

  • Similar products are made in blocks or batches

  • Production can easily be changed from one product to another

  • Gives some variety to worker's jobs

  • Expensive as semi-fin iced products will need moving about

  • Warehouse space will be needed for stocks of raw materials and components

Flow production

  • Large quantity of a standardised product

  • Costs are kept low, prices are lower

  • Goods produced cheaply and quickly

  • Capital intensive method - high start up costs

  • Little job satisfaction

  • One machine breaks down, line affected

Improvements in technology


Robotics :

  • Computerised arms used to manufacture cars and electrical goods

  • Can be carried out with 100% accuracy

  • Although expensive to buy, robotics are cheaper to run than to pay employees

  • Can work long hours and so increase productivity

Automation: eg. car assembly line

Mechanisation: eg. printing press


  1. Computer integrated manufacturing ( CIM ) : integration of CAD and CAM

  2. Computer Aided Design ( CAD ) : used to design new products or details techinical drawings

  3. Computer Aided Manufacture ( CAM ) : computers and control robots on factory floor

  4. EPOS ( electronic point of sales ) : stock record is changed when item had been sold

  5. EFTPOS ( electronic funds transfer at POS ): eg. NETS

Better customer service results, quicker communication, better quality products, more skilled workers are needed, productivity is greater


Benefits of using technology

  • Technology does not require additional cost such as wages

  • Technology can work for longer hours

  • fewer people are needed which reduces business costs

Drawbacks of technology

  • Large initial costs

  • A more automated approach takes responsibility away from employees, which reduces motivation

  • Technology can be outdated very soon so may need to be updated frequently to meet changing needs of customers










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